Have You Worked with Hach Environmental Service Lately?

Hach Environmental's Service department has made many great strides since relocating to Loveland, Colorado in 2003. If you haven't worked with us lately, be sure to check us out next time you need support for your Hydrolab or OTT instruments. Some key improvements include:

Quality
Only Hach Environmental offers genuine Hydrolab and OTT parts and expertise. Our technicians are trained at the source and interact on a daily basis with our engineering team. The parts we use are the exact same parts that are built into any new instrument, and we source them directly from the manufacturing cell. Be sure you are receiving the latest revisions of parts, firmware, and processes if your instruments need a tune-up.

Turnaround Time
Since we moved our Service team to Loveland, our turnaround time has dramatically decreased! We strive to return all repairs within our standard 10-day window. Guaranteed 5-day repairs are available when you approve our use of overtime to complete your repair* or if your instruments are covered under one of our Partnership Service contracts.

Processes
Our processes are designed to provide you with the highest quality repair and minimal disruption to your busy workday. You can arrange repairs with anyone from our Service or Technical Support departments. Either can quickly and easily update you on the status of your repair. If our technicians can't replicate the issue you experienced, we will call you directly to walk through the exact steps you took when the problem arose. All repairs are returned to you with a complete verification of repairs completed, as well as a test and calibration report.

People
Hach Environmental now has additional trained technicians to work on your repairs. Our technicians receive their training from the source, plus they interact on a daily basis with the same team that designs our products, so you can be certain your repairs will be completed by the most knowledgeable service team in the industry. In addition, we have some new faces on both our Service Administration team and our Technical Support team to help you set up your jobs. They are available every day to give you an up-to-the-minute status on your repairs or answer any questions you may have about the support you received.

Prices
Due to the enormously popular Winter Service Special, we have adopted this pricing structure as our new standard! Instead of the flat rates from the past, we now bill our labor at $65 per hour, with a maximum labor charge of $260. This means that if your repair takes less time, you get charged less labor. Plus, we won't bill you if the problem can't be diagnosed, or if you choose not to have the repair completed.

If you would like any additional information about our new and improved Service capabilities and policies, feel free to contact your local sales representative or our Loveland offices at 800-949-3766.

*Additional fees may apply.